1. Introduction

This Privacy Policy explains how SAMA – African Medical Assistance Company (hereinafter “SAMA,” “we,” “our,” or “us”) collects, uses, stores, and protects the personal data of users of the website www.sama.ma.

By using this website, you agree to the terms of this Privacy Policy.

2. Data Controller

The data controller is:
SAMA – African Medical Assistance Company
📍 Casablanca, Morocco
📧 contact@sama.ma

3. Personal Data Collected

SAMA collects only the data necessary to process your requests and improve its services.
This may include:

• Identification information: name, first name, country, phone number, email address.

• Medical information: medical file or summary voluntarily provided by the patient for case review.

• Technical information: IP address, browser type, visit duration, and pages viewed.

Medical data are collected only when voluntarily submitted by the user via the contact form or by email.

4. Purpose of Data Processing

The collected data are used for the following purposes:

• To review medical assistance requests and conduct an initial administrative assessment.

• To organize medical coordination, evacuation, and patient follow-up.

• To communicate with users (responses, quotes, additional information).

• To improve our services and website user experience.

• To comply with legal and regulatory obligations.

No data is used for commercial or marketing purposes without the user’s explicit consent.

5. Legal Basis for Processing

Data processing is based on:

• The explicit consent of the user for the processing of their personal data.

• The performance of a service requested by the user (case review, medical organization).

• The compliance with legal obligations applicable to SAMA.

6. Data Sharing and Transfers

SAMA does not sell or rent personal data to third parties.
Data may only be shared with:

• Authorized medical and hospital partners in Morocco, strictly for the purpose of processing the medical file.

• Technical service providers responsible for secure hosting or website maintenance.

• Competent authorities, when required by law.

All SAMA partners are bound by confidentiality and security agreements in compliance with Moroccan law.

7. Security and Confidentiality

SAMA implements all necessary technical and organizational measures to ensure data protection, including:

• Hosting on secure servers

• Restricted and controlled access to medical data

• Encrypted communications (HTTPS protocol)

• Staff training on data protection

Any potential data breach will be reported to the competent authorities in accordance with Moroccan legislation.

8. Data Retention Period

Personal data are retained for the duration necessary to process the file or maintain the patient relationship, then securely archived for up to five (5) years, unless otherwise required by law.

9. User Rights

In accordance with Moroccan Law No. 09-08 on personal data protection, users have the right to:

• Access their personal data

• Correct inaccurate or incomplete information

• Delete their data (“right to be forgotten”)

• Object to the processing of their data for legitimate reasons

To exercise these rights, please send a written request to:
📧 contact@sama.ma

10. Cookies

The website www.sama.ma may use cookies to:

• Facilitate navigation

• Analyze website performance (anonymous statistics via Google Analytics)

• Improve the user experience

Users can configure their browsers at any time to refuse or delete cookies.

11. External Links

The website may contain links to third-party sites (partner clinics, airlines, etc.).
SAMA assumes no responsibility for the management of data on these external sites.

12. Policy Updates

SAMA reserves the right to modify this Privacy Policy at any time to comply with legal changes or improve its services.
The most recent version is always available at www.sama.ma.

13. Contact

For any questions regarding privacy or data protection, please contact us at:
📧 contact@sama.ma
📍 Casablanca, Morocco
📞 +212 767-952796